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Returns Policy

Below are some key steps we advise you to follow when the item(s) is/are delivered and before you sign:

  1. Check all boxes thoroughly for damage, pay attention to all corners of the boxes.

  2. We advise to take photos of the boxes before opening.

  3. Do not let the delivery driver rush you into signing before you have completed this check and taken photos.

  4. If feasible, open the boxes and inspect all item(s) are as should be immediately. If this is not possible, re-check the boxes and if you are in any doubt, do not sign. We advise you to contact us immediately for further guidance.

  5. If the box appears undamaged, then sign the delivery note. Please note, only sign the delivery note once the items have been unloaded from the vehicle NOT before.

  6. In the event item(s) inside the box are damaged, we will require a photo of the damage. If you have taken a photo of the outer packaging as advised, this will help your claim.

  7. If item(s) is signed for as undamaged and later reported as damaged then no refund or exchange will be provided so it is in your best interest to thoroughly check the items before signing delivery note.